What We Do
We resolve business energy complaints. We take on your case, deal with your supplier, and recover what you’re owed — on a no win, no fee basis.
This page explains the specific types of complaint we handle and what we do at each stage.
Billing Disputes
Incorrect energy bills are more common than most businesses realise. Suppliers regularly issue bills based on estimated meter readings, apply wrong tariff rates, or add backdated adjustments without proper justification.
We review your invoices against your contract terms and metering data to identify exactly where the error is. We then raise a formal billing dispute with your supplier, correspond on your behalf, and pursue the matter through to correction and refund.
Common billing issues we resolve:
- Charges based on estimated readings when actual readings were available
- Tariff rates that don’t match your signed contract
- Backdated adjustments spanning months or years
- Duplicate charges or account errors following a supplier system migration
- Standing charges applied at the wrong rate
If your bill doesn’t look right, there’s usually a reason — and usually a remedy.
Broker Mis-Selling
Since October 2022, energy suppliers have been required under Ofgem licence conditions to work only with Third Party Intermediaries registered with a qualifying dispute resolution scheme. Many businesses were sold contracts before this regulation, or by brokers who still don’t meet the standard.
If you were sold a business energy contract by a broker who misrepresented the rates, failed to disclose their commission, or placed you in a contract that didn’t match what was agreed, you may have grounds for a mis-selling complaint.
We identify whether the broker involved was compliant, establish what was and wasn’t disclosed at the point of sale, and pursue the complaint through the supplier and where necessary the Energy Ombudsman.
Contract Rollovers
Business energy contracts include notice periods — typically 30 to 90 days before the contract end date. If you miss the window, your supplier is entitled to roll you into a new contract, often at significantly higher rates.
However, suppliers are not always entitled to enforce a rollover. Microbusinesses have additional protections under Ofgem rules, including the right to receive advance notice of renewal terms. If the supplier didn’t follow the correct procedure, the rollover may be invalid.
We review the original contract, the renewal notice, and the supplier’s conduct to determine whether the rollover was legitimate. If it wasn’t, we pursue early release or rate correction on your behalf.
Backbilling
Under Ofgem rules, suppliers cannot charge business customers for energy consumed more than 12 months before the bill was issued — provided the delay in billing was not the customer’s fault.
If your supplier is attempting to recover charges going back beyond that limit, you have grounds to challenge it. We assess the billing history, establish where responsibility for the delay lies, and formally dispute any charges that fall outside the enforceable window.
Unresolved Supplier Complaints
If you’ve already raised a complaint with your supplier and made no progress, the formal escalation process begins at eight weeks. Once that period has passed without a satisfactory resolution — or if the supplier has issued a deadlock letter — you have the right to refer the matter to the Energy Ombudsman.
We manage that process. We prepare and submit the case, ensure the evidence file meets Ombudsman standards, track the investigation, and follow up on supplier compliance with any ruling.
If you haven’t yet raised a formal complaint with your supplier, we handle that too — starting the eight-week clock and ensuring the process is followed correctly from the outset.
What We Don’t Do
We work exclusively with business energy customers on business tariffs. We do not handle domestic energy complaints.
We are not a switching service or an energy broker. We do not sell energy contracts or earn commission from suppliers. We act solely on behalf of the businesses we represent.
The No Win, No Fee Basis
Every case we take on is handled on a no win, no fee basis. We charge a percentage of what we recover. If we recover nothing, you pay nothing.
There are no upfront fees, no charges for the initial review, and no obligation to proceed after we’ve assessed your case.