Refer Clients with Energy Billing Complaints — Accountant Partnership

You review your clients’ accounts. Sometimes you spot something wrong with their energy bills — an overcharge, a backdated adjustment, rates that don’t match their contract. Fixing it isn’t your job. But leaving money on the table isn’t in your client’s interest either.

Energy Complaints resolves business energy disputes. We work on a no win, no fee basis. When we recover money for your client, we pay you a percentage of what we recover — for doing nothing more than making an introduction.

How It Works

You spot the problem. An unusual adjustment on an energy invoice, a sudden rate increase, a backdated charge spanning months, a contract the client doesn’t recognise.

You make the introduction. Send us the client’s name and a brief note about the issue. That’s it. We take it from there.

We handle everything. We review the billing data, correspond with the supplier, escalate through formal channels if needed, and pursue the case through to resolution — including the Energy Ombudsman where appropriate.

You receive a share of the recovery. When we recover money for your client, you receive a percentage of that amount. No recovery, no fee — for you or your client.

What Kinds of Cases We Handle

The most common issues we see referred by accountants:

• Energy bills based on estimated or incorrect meter readings
• Backdated charges spanning 12 months or more
• Contract rollovers at rates significantly above market
• Broker mis-selling — contracts sold by brokers who misrepresented rates or hid commission
• Cross-metering — charges applied to the wrong site or meter
• Standing charges or tariff rates that don’t match the signed contract

If your client is a UK business and their energy bill looks wrong, it’s worth a conversation.

What We Don’t Take On

We work exclusively with business energy customers. We do not handle domestic energy complaints. If your client is a sole trader operating from home on a domestic tariff, we are not the right fit.

Why This Works for Your Practice

You already have the relationship and the visibility into your clients’ finances. You are often the first person to notice when something doesn’t add up on an energy invoice — but pursuing a supplier dispute is outside your scope and not billable time.

This arrangement lets you add value to a client without taking on work you’re not set up to do. Your client gets their dispute handled professionally, at no cost to them unless money is recovered. You receive a share of the outcome.

There is no obligation to refer a minimum number of cases. There is no contract to sign before we speak. If you have a client with a potential dispute right now, get in touch and we will tell you within 24 hours whether it’s worth pursuing.

Get in Touch

If you’d like to discuss the arrangement or have a client case you’d like us to review, contact us directly.