Start Your Complaint

Fill in the form below and we’ll come back to you within one working day. The initial review is free and there’s no obligation to proceed.

Company name *

Energy supplier *

Nature of complaint *

Approximate annual energy spend *

Brief description of the issue *

Your name *

Email address *

Phone number (optional)

We respond within one working day. Your information is kept confidential and used only to assess and manage your case.

What Happens Next

After you submit the form, one of our team will review your case and contact you within one working day. We’ll tell you whether we think there are grounds to pursue a complaint, what we expect the outcome to be, and how we’d approach it.

If we don’t think there’s a case worth pursuing, we’ll tell you that too — and suggest what else you might be able to do.

Other Ways to Contact Us

Telephone: 0131 610 1688

Email: info@energy-complaints.co.uk

WhatsApp: 07757 400 788

Office: Energy Solutions, Hudson House, 8 Albany St, Edinburgh, EH1 3QB

We are available Monday to Friday, 9am to 5pm. Outside these hours, the contact form is the fastest way to reach us — we pick up all submissions the next working day.

Not Sure If You Have a Case?

You don’t need to be certain before you contact us. If your energy bills look wrong, or you’ve had a dispute with your supplier that went nowhere, send us the details. The review is free and we’ll give you a straight answer.

Energy Complaints is a trading name of Energy Solutions. We are an independent business energy complaint management and dispute resolution service. We are not the Energy Ombudsman or an Ofgem-regulated body.