Resource Hub
Practical guides for UK businesses dealing with energy supplier problems. If you’d rather handle something yourself, these resources will help. If you’d prefer us to handle it, the contact form is one click away.
Understanding Your Rights
When and How to Go to the Energy Ombudsman The full process explained — when you can escalate, what happens during the investigation, what the decision means, and what to do if your supplier ignores it.
What to Do When Your Energy Complaint Is Stuck If your supplier has stopped responding or is repeating the same answer without progress, here’s how to move the case forward formally.
How to File an Effective Energy Supplier Complaint What to include, how to structure it, and how to ensure your complaint is logged correctly and starts the eight-week clock.
Billing Disputes
Incorrect Business Energy Bill? How to Dispute It and Get Money Back How to identify a billing error, request a full breakdown from your supplier, and raise a formal dispute.
Backbilling Guide What backbilling is, when it’s enforceable, and how to challenge charges going back more than 12 months.
Common Metering Errors The most frequent causes of incorrect meter data and what to do when your bill doesn’t reflect your actual usage.
Contracts and Renewals
Auto-Rollover Energy Contracts: How to Avoid Them or Get Out How rollover contracts work, what your rights are, and how to challenge a rollover that wasn’t properly notified.
What to Check Before Signing a New Energy Contract The clauses most businesses miss, and what to confirm in writing before you commit.
Understanding Third-Party Intermediaries What brokers and TPIs are required to disclose, what the Ofgem registration requirement means, and how to identify whether your broker was compliant.
Supplier and Supply Issues
Getting Results from an Unresponsive Energy Supplier Practical steps for when your supplier has gone quiet, is repeating the same response, or has failed to act on a previous agreement.
How to Verify Your Meter Data How to check that the meter readings on your bills are accurate and what to do if the data doesn’t match your physical meters.
What to Do If Your Business Loses Energy Supply Immediate steps, who to contact, and how to pursue compensation if the loss of supply caused financial loss.
Still Need Help?
If you’ve read the guides and want someone to handle the complaint for you, that’s what we’re here for. The initial review is free, we respond within one working day, and we work on a no win, no fee basis.